IT Solutions Network System

Question: Discuss about the IT Solutions for Network System. Answer: Introduction Backstage and the front stage operations are considered to be of immense importance for the successful operations of the concerned business. In order to understand this concept in a defined way, Telstra Corporation of Australia has been taken into consideration. Backstage is defined as the desired administrative support and the support process which are given for the completion of the front stage processes (Baker and Hart, 2008). It is the desired support provided to the concerned front stage. Front stage operations include the activities that are visible to the clients or the customers related to the businesses such as marketing, sales as well as service and the delivery of the services (Desbordes, 2013). Telstra Corporation is one of the leading telecommunication companies in Australia and has created brand reputation by delivering quality services to the customers. Flowchart Explaining the significance of service encounter The services are said to be most crucial for any of the firms as it helps in evaluation of business operations of the firm (Doyle, 2011). The use of the superior services helps in enlargement of the business operations of any of the concerned organization. The service operations are of great importance as they help in evaluating the effectiveness of the services provides to the customers throughout the different processes involved in the front stage. The importance of the service encounter has considered being of top priority as it helps in monitoring that the services are delivered as per the satisfaction level of the customers (Fabozzi and Markowitz, 2011). There are different front stage business processes such as the IT Solutions to the customers, Network systems, NBN and NAS and therefore there is a crucial requirement of the backstage processes in order to administer and manage the front stage operations. The service operation of the firm is maintaining the efficiency and accur acy of the IT solutions provided to the respective clients. The assets and the facilities management is another backstage process which helps in managing the facilities of the network system offered to the respective clients. Moreover, the significance of customer service facilitates in enhancing the satisfaction level of the customers to a great extent (Ganesh, Sun, and Barat, 2010). There are various reasons, such ads technical failure, climatic change and other reasons which interrupt the accessing of the network and the IT solutions provided by the firm and therefore the service encounters helps in managing the desired services of the customers which are offered to them. Telstra Corporation is one of the leading telecom manufacturers and therefore it becomes their core responsibility to maintain effectiveness between the front stage and the backstage processes and to provide reliable and efficient service to all its customers concerned. The labor and the contract management is a nother important operational method which needs to be managed effectively in order to increase the reliability of the services offered to the clients over the network (Googles latest accomplishment: refining marketing practice, 2012). Moreover, it needs to be understood that the flow chart critically represents the desired flow of the process for Telstra corporation and this evaluates the fact that service encounter helps to enhance the satisfaction level of the customers. Analysis of the managerial implications The managers of the respective firms execute the most crucial responsibility in evaluating the desired growth and profitability of the firm. Organizational leadership, as well as the effective planning, plays the major role in influencing the employee engagement (Lakhani, 2008). One of the crucial managerial implications is the need for the best-skilled employees along with the desired skills of leadership and planning. It is the core responsibility of a manager to look after the desired wishes and the needs of the employees as they contribute their best efforts in evaluating the significant growth of the concerned firm (Marketing pharmacy services, 2013). Telstra Corporation has created its brand reputation by working as per the satisfaction of the clients and the managers of the firm monitor the ongoing process and the service management by the clients (Spanyol, 2014). The manager of the Telstra Corporation encourages the employees regarding their work in enhancing the satisfaction of the clients and this improves the overall performance of the firm. It is the crucial responsibility of the managers to look after the ongoing IT solutions, network systems and the different front stage process of the corporation as this will increase the effective needs of the firm and will attract a number of the customers towards the firm. The strongest bonding between the managers and the employees helps in motivating the employees. The communication system is another important point which needs to be enhanced as to satisfy the customers and effective means of the communication system increase the reliability of the clients towards the firm. There are some of the vital factors which need to be considered by the managers while increasing the will power of the employees. The development of the flowchart evaluates the bond between the employees and him customers as they client's needs to be assisted with the desired customer support regarding the services offered by the firm. Th e managers need to be more creative as to enhance the overall performance of the organization within the concerned marketplaces. Another implication would be the level of motivation provided to the employees by their managers regarding the evaluation of the effort provided by them. In order to satisfy the clients, most crucial is the recognition of the needs and wishes of the employees as well as the customers mainly in the service marketing field. The services offered by any organization helps n generating a vast amount of impact on the clients (Tybout and Calder, 2010). There are different factors such as the demands of the clients and the offering of the top most quality of the services to the clients are crucial regarding the expansion of the business process over different segments of the market. Conclusion There are some of the back stage and front stage business operations which needed to be recognized in order to increase the effectiveness of the firm. In order to understand the research paper in a better way, a real life organization has been taken into consideration which is Telstra Corporation. It is one of the most popular and leading telecom communication organization having its business processes throughout different parts of Australia. Telstra Corporation has different front stage business processes such as the IT Solutions to the customers, Network systems, NBN and NAS. The assets and the facilities management is another backstage process which helps in managing the facilities of the network system offered to the respective clients. One crucial managerial implication is the need for the best-skilled employees along with the desired skills of leadership and planning. References Baker, M. and Hart, S. (2008).The marketing book. Oxford: Butterworth-Heinemann. Desbordes, M. (2013). Latest sponsorship strategies and the need for research.International Journal of Sports Marketing and Sponsorship, 14(3), pp.1-1. Doyle, C. 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